Very Disappointing Experience – Poor Food Quality and Serious Concerns
We visited Coffee Colombo after seeing so much social media hype and influencer promotion claiming it was one of the best places for authentic Jaffna-style crab curry, pittu, and traditional cuisine. Unfortunately, our experience was completely the opposite.
My husband, our friends from London and Switzerland, and I (a group of seven) came for lunch expecting a great Jaffna food experience. We ordered Jaffna crab curry with pittu, Jaffna prawn curry, mutton kottu, and Jaffna egg omelette.
The so-called Jaffna crab curry was extremely disappointing. The crab was tiny with almost no meat, the curry was watery, tasteless, and nowhere close to authentic Jaffna crab curry. The prawn curry also lacked flavour, and the mutton kottu was only average. The food quality did not match the prices or the reputation created online.
The service and atmosphere were also disappointing. The restaurant was very loud, and the staff lacked professionalism. Unfortunately, the owner, who was seated near us, appeared more focused on her phone than welcoming or engaging with guests. Good hospitality requires attention and care, which we did not experience.
The most serious issue was that after leaving the restaurant, three of us (myself, my husband, and our friend’s husband) became very ill with vomiting, diarrhoea, dizziness, and stomach problems. We had to visit hospital, where we were treated for food poisoning. We were sick for nearly three days, which affected our holiday.
During our three weeks travelling around Sri Lanka, we ate at many local and high-end restaurants without any problems. This was the only meal that caused such a serious reaction.
Afterwards, I checked Google and TripAdvisor reviews and was shocked to see many other customers sharing similar experiences. Another concern is that the management does not appear to respond to customer reviews, including serious complaints, which raises questions about how customer feedback and concerns are being handled.
This is my personal experience after travelling and dining in many countries. I rarely write negative reviews, but this was one of the most disappointing restaurant experiences I have had.
I strongly hope the management improves their food quality, hygiene standards, and customer service. Please do not use the name “Jaffna-style” unless the food truly represents the authentic taste and quality that Jaffna cuisine is known for.